Terms and conditions

1. ACCEPTANCE OF TERMS

By accessing, browsing or using our services, including playing games and wagering real money, you agree to be bound by these Terms and Conditions (the "Agreement"). If you do not wish to accept these Terms and Conditions, please leave the website immediately.

2. DEFINITIONS AND CONSTRUCTION

In this Agreement:

• "Account" means your personal account with us.
• "Atefia Casino" or "we/us/our", a company registered under Curaçao license N.V.
• "Games" includes any and all casino games, slots, table games, and other gaming products available on the website.
• "Service(s)" include access to our online casino platform, customer support, promotions, bonuses, rewards schemes, and payment processing.

3. USE OF SERVICES

You must be at least 18 years old (or as otherwise stated in your jurisdiction) to use our Services or play Games with real money. You may only create one Account per person, entity or household, regardless of the number of devices you own or access.

4. PERSONAL RESPONSIBILITY

You are responsible for ensuring that all information provided when registering an Account and updating it is accurate and complete at all times. This includes keeping your email address up to date as we may contact you using this method regarding account activities, promotions, or security issues.

5. DEPOSIT LIMITS AND WITHDRAWALS

We offer a range of deposit limits, including daily, weekly, or monthly caps, which can be set by you in the 'Responsible Gambling' section of your Account settings. We reserve the right to apply a maximum deposit limit for certain methods and on newly verified accounts to manage risk.

6. PAYMENT PROCESSING

All transactions are subject to verification checks by us or our third-party processors, which may delay processing times. You understand that we may request additional information to verify payment details in order to prevent fraudulent activity.

7. GAMES RULES AND PLAYABILITY

You must familiarize yourself with the rules of each Game and play accordingly. In-play betting limits are not set, but winnings from any Game(s) shall be transferred into your Account balance once identified and approved.

8. WINNING LIMITS

For Games offering a progressive jackpot (Jackpot), if you win the Jackpot, we will transfer this amount to you in accordance with local gaming laws and regulations, up to the maximum payout limits allowed by such jurisdictions.

9. PAYMENT OF WINS AND PAYOUT TIMELINES

Payouts for winning are typically processed within 24 hours after a game is won or completed but may take longer depending on the payment method chosen and/or regulatory requirements that may apply in your region.

10. CHARGEBACKS AND DISPUTES

You must comply with all applicable laws and regulations regarding gaming, including those related to chargeback procedures if you encounter issues. We reserve the right to void winnings where we reasonably believe a chargeback or other form of reversal has been initiated.

11. VARIABILITY IN PAYOUT AMOUNTS

Due to external factors affecting payout processing times and amounts (including but not limited to banking holidays, payment method availability, regulatory requirements), payouts may take longer than expected in some instances.

12. RESOLVING DISPUTES AND CONFLICTS

In the event of a dispute regarding these Terms or Services, you agree that we will communicate with you via email or our website as it relates to resolving your complaint. These communications shall be in writing and kept on file for review by relevant authorities should any claim arise from them.

13. DATA PROTECTION AND INFORMATION SECURITY

By registering an Account with us, you consent to the processing of your personal data according to current legislation (including GDPR where applicable). Our website uses 256-bit SSL encryption technology to protect all banking operations and ensure a secure environment for all transactions. Additionally, we engage independent auditors like eCOGRA or iTech Labs who test our games regularly.

14. CUSTOMER SUPPORT AND COMPLAINTS

Our support team is available 24/7 through live chat (available on every page), email and phone helplines in selected regions to assist you with any queries, concerns or issues that may arise during your gaming experience.

15. RESPONSIBLE GAMING POLICY

We take responsible gambling seriously. You can set deposit limits per day, week or month in the "Responsible Gambling" section of your Account settings, which can be updated at any time and will apply accordingly on a going-forward basis. Further support for problem gamblers includes links to organizations such as those listed below.

16. LICENSE AND REGULATIONS

Atefia Casino operates under Curaçao License N.V., registered in the jurisdiction of Curaçao, Netherlands Antilles (P.O.Box 2444). Our license number is not shown publicly for security reasons but available upon request via email to our Support Team.

17. JURISDICTION AND GOVERNING LAW

These Terms are governed by and construed in accordance with laws of the jurisdiction in which we are licensed, without regard to conflict-of-laws principles or its choice-of-law provisions.

18. CANCELLATION OR AMENDMENT OF TERMS

We may cancel these terms at any time by giving you notice through our website or via email. Your continued use of our Services and acceptance of such changes constitute your agreement to be bound by the new Terms, which will also apply retrospectively from the moment they came into effect.

19. FULL TERMINATION

Upon termination for any reason, we reserve all rights to block access to the account holder(s) concerned or take other reasonable measures as necessary under our internal policies and external regulations governing player protection.

20. ENTIRE AGREEMENT AND AMENDMENTS

These Terms represent an entirely binding agreement between you and Atefia Casino regarding Services offered on this website, superseding all prior agreements and understandings with regard to same.

21. GOVERNING JURISDICTIONDisputes arising out of or in connection with these Terms shall be subject to the jurisdiction and laws as stated above in section 17.

By playing at Atefia Casino, you confirm your understanding of each clause within this document and agree that any disputes will be resolved by arbitration under local gaming authorities.